Client Services

Payment Terms

We accept the following forms of payment:

  • American Express
  • MasterCard 
  • Visa
  • Discover
  • PayPal

Please note we do not accept JCB, checks, cash or money orders. We accept most credit cards with an international billing address.

USING A PROMOTIONAL CODE

When we have special offers that can be applied to your order, we provide promotional codes in our marketing emails. In order to take advantage of these promotions, you must enter the promotional code in the space provided on the Shopping Bag page (found in the lower right-hand corner) and hit the "Checkout" button. The value of the promotion will be applied to your order at checkout and will not appear on a line-item basis. 

RETURN POLICY

Eligible merchandise may be returned free of charge. A Returns & Exchanges form and prepaid return label is provided in every order. At this time, Khirmaeliazov.com offers UPS return labels only for domestic return addresses. The customer is required to pay shipping on return orders sent from outside the U.S. Shipping and handling charges for returned merchandise are nonrefundable unless we have made a shipping error. Upon receipt of returned goods, Khirma New York reserves the right to deny a refund if the merchandise does not meet return-policy requirements.

  • Full-price merchandise can be returned for a full refund or exchanged within 14 days of the delivery date.
  • Sale merchandisecan be returned for a full refund or exchanged within 14 days of the delivery date.
  • Items returned past the time frames outlined above may be returned in exchange for a Khirma New York Store Credit Only. The amount of the Gift Card will be the current selling price of the items returned.
  • Final-sale merchandise can not be exchanged or returned at any time. All items purchased through Sample Sale or Marked as “Final Sale” cannot be returned.
  • Sample-sale merchandise is not acceptable for return. All sales are final.
  • Worn, altered or damaged merchandise is not acceptable for return. All items being returned must be in the original condition.
Please send khirmaeliazov.com returns to:

Khirma Eliazov

ATTN: Logistic Department 

102 Charles Street 

Ground Floor 

New York, NY 10014

GIFT RETURNS & EXCHANGES

Merchandise received as a gift that was purchased on khirmaeliazov.com may be returned for a full refund on the original form of payment. You may also exchange merchandise for a Khirma New York Gift Card.

EXTENDED HOLIDAY RETURN POLICY

For gifts purchased on or after December 1, 2015 through December 25, 2015, we gladly accept returns for a full refund through January 2016. For gifts purchased outside of this time frame, our standard return policy applies.


PAYPAL RETURNS

When you use PayPal to pay for your order, we will refund your order according to our policy, with the following exceptions:

  • In-store returns cannot be credited to your PayPal account. You will receive your refund on a Khirma New York Gift Card.
  • Exchanges are not offered on PayPal orders. Merchandise returned to our warehouse will be processed as a refund to your PayPal account.

SHIPPING ERRORS OR DAMAGED PRODUCTS

In the event that we process an order incorrectly or you receive a damaged or defective item, we will gladly replace that item or accept it for a full refund at our expense. Khirma New York will provide a prepaid UPS shipping label to expedite the return for orders shipped within the U.S. To receive your shipping label and arrange to replace your product, please contact Khirma New York Client services: hello@khirmaeliazov.com

Khirma New York customers using a third-party shipping service are responsible for any duties, taxes and shipping costs that may occur. Khirma New York is not liable for any damages from a third-party shipping service.


KHIRMA NEW YORK GIFT CARDS

Gift Cards are non-returnable and cannot be redeemed for cash unless the remaining balance is less than $10.


RETURNING AN ITEM PURCHASED WITH A KHIRMA NEW YORK GIFT CARD

Our standard return policy applies to any merchandise purchased with a KHIRMA NEW YORK Gift Card. We will issue a new Gift Card for the amount used on the original purchase and send it to the shipping address on the original order.

If you used a credit card in addition to a Khirma New York Gift Card to pay for your order, we will credit your card the amount originally charged and issue a new Gift Card in the amount used on the original purchase. In either case, you will receive your new Gift Card within two weeks of processing your return.


IN-STORE RETURNS

Items purchased on khirmaeliazov.com may be returned to the Khirma New York Flagship store to expedite the return process free of charge. In order to do so, you must bring the receipt provided with your order - no exceptions will be made. Store associates will process your return right away. If you originally paid with PayPal, store associates will refund the value of your return to a Khirma New York Gift Card.


KHIRMA NEW YORK ITEMS PURCHASED AT OTHER LOCATIONS

Items purchased at a department store or any other store selling Khirma New York merchandise can be returned only to that store and cannot be returned to khirmaeliazov.com.

INTERNATIONAL RETURNS

Please return the package via the DHL carrier option used for the order. Refer to our section on Returns for our full policy.

Send your item via trackable method to the following address:

Khirma New York
Logistics Department
102 Charles Street
Ground Floor
New York, NY 10014

DUTIES & TAXES REFUND

If you are returning a purchase, you may be eligible for a refund of a portion or all of the duty and taxes. Contact your local customs office for a return of duties and taxes.

For assistance please contact us on +1 (212) 529-1408 or Hello@khirmaeliazov.com